Senior Team Leader, Project Management

1 week ago


Whippany, New Jersey, United States Barclays Plc Full time

As a Resilience Lead at Barclays Plc, you will play a pivotal role in driving the evolution of our digital landscape. Your expertise in harnessing cutting-edge technology will revolutionize our digital offerings, ensuring unparalleled customer experiences.

Key responsibilities include:

  • Developing and implementing customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Resolving customer inquiries and issues related to our products and services, including account balances, transactions, and payments.
  • Creating and presenting reports on customer care performance to internal senior stakeholders.
  • Providing guidance to key stakeholders on functional and cross-functional areas of impact and alignment.
  • Managing and mitigating risks through assessment, in support of the control and governance agenda.
  • Demonstrating leadership and accountability for managing risk and strengthening controls in relation to your team's work.
  • Building and maintaining trusting relationships with internal and external stakeholders to achieve key business objectives.

At Barclays Plc, we value Respect, Integrity, Service, Excellence, and Stewardship - our moral compass guiding us to do what we believe is right.



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