Service Delivery Specialist

2 months ago


Phoenix, Arizona, United States Paychex Full time
Job Summary

We are seeking a highly skilled Service Specialist to join our team at Paychex. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients via phone, email, and other channels.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues
  • Develop and maintain a strong knowledge of Paychex products and services
  • Collaborate with internal teams to identify and implement process improvements
  • Document all interactions and maintain accurate records
  • Serve as a mentor and trainer for less experienced team members
Requirements
  • Bachelor's Degree
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Intermediate skill level with systems and software packages
What We Offer

We offer a competitive starting base pay range of $20/hourly, as well as a comprehensive total rewards package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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