Customer Service Specialist

3 weeks ago


Mentor, Ohio, United States The Heico Companies Full time
Job Overview

The Heico Companies is seeking a highly skilled CUSTOMER SERVICE SPECIALIST to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through various communication channels.

This is a full-time position with an estimated annual salary of $40,000-$60,000 based on experience and qualifications.

Key Responsibilities
  • Communicate with customers via phone, email, and fax in a friendly and professional manner
  • Maintain accurate customer information and profiles
  • Assist in resolving customer complaints and issues
  • Collaborate with other departments to ensure seamless customer service
Requirements
  • Professionalism and excellent communication skills
  • Excellent typing/data entry skills
  • Proficiency in Excel preferred
  • Good math skills and analytical abilities
About Us

The Heico Companies is a leading manufacturer and supplier of fasteners and fastener products in North America. We prioritize safety, quality, and exceptional customer service. Our team members work together to provide our customers with the highest level of service possible.



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