Customer Engagement Specialist

3 weeks ago


Mentor, Ohio, United States The Heico Companies Full time
Customer Engagement Opportunity

We are seeking a highly motivated Customer Engagement Specialist to join our team at The Heico Companies. As a key member of our team, you will be responsible for delivering exceptional customer service, managing quotations and follow-ups, and collaborating with internal teams.

Responsibilities:
  • Engage with customers through various communication channels.
  • Keep customers informed about company news and promotions.
  • Manage customer requests and quotations efficiently.
  • Enter sales orders accurately and efficiently.
  • Process customer expedites promptly.
  • Update customer profiles regularly.
  • Assist in resolving customer complaints professionally.
  • Collaborate with internal teams to achieve common goals.
Requirements:
  • Proven ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Strong typing and data entry skills.
  • Proficiency in Excel is desired.
  • Good mathematical skills.
  • Prior experience in customer service or sales is preferred.
Salary:
  • This role offers a competitive salary range of $45,000 - $60,000 per year.
This is a great opportunity to join our team and contribute to our success

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