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Patient Access Director

2 months ago

Fort Oglethorpe, Georgia, United States Conifer Revenue Cycle Solutions Full time
Job Summary

We are seeking a highly skilled and experienced Patient Access Supervisor to join our team at Conifer Revenue Cycle Solutions. As a Patient Access Supervisor, you will play a critical role in ensuring the smooth operation of our patient access functions, providing guidance and mentoring to new and existing staff, and maintaining positive customer service at all times.

Key Responsibilities
  • Provide daily support and mentoring to new hires and existing Patient Access staff, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Assist in the preparation of short- and long-range planning recommendations for all Registration Process areas, including Admitting, Centralized Scheduling, Emergency Department, and on-site clinics.
  • Maintain positive customer service at all times, assisting staff in resolving issues and ensuring that patients receive excellent care.
  • Enforce departmental policies, practices, procedures, and work rules in accordance with approved department and hospital policies, and assist in the development and implementation of new policies.
  • Monitor daily activity and complete performance and metric reports, including financial clearance reports, and perform special projects and reporting as assigned.
  • Perform all Patient Access functions as needed, ensuring that patients receive timely and accurate information.
  • Act as part of the management team to ensure that the group is meeting all operational goals, providing guidance and support to staff as needed.
Requirements
  • High School Diploma or equivalent required; College degree preferred.
  • 4+ years of experience in medical facilities, health insurance, or related areas; 5+ years of experience in Patient Access preferred.
  • 2+ years of experience in supervisory or lead roles preferred.
  • Excellent interpersonal and organizational skills, demonstrated leadership abilities, and thorough knowledge of computer systems in Health Care Information Systems.
  • Clear understanding of Revenue Cycle Management and Regulatory Agencies required.
Work Environment

The work environment is fast-paced and dynamic, with a focus on providing excellent patient care and ensuring the smooth operation of our patient access functions. The ideal candidate will be able to work in a hospital work environment, with the ability to work hours and days as needed based on departmental/system demands.

Conifer Revenue Cycle Solutions is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.