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Customer Service Representative
2 months ago
Job Summary:
ARS-Rescue Rooter is seeking an experienced Dispatcher to join our team. As a Dispatcher, you will play a critical role in ensuring our technicians are moving efficiently and our customers' needs are met with the highest level of service.
Responsibilities:
- Take customer information from our customer service system and relay it to our employees in the field.
- Dispatch technicians to customer locations in a timely manner.
- Provide exceptional customer service to customers via phone and in-person.
- Work closely with our technicians to ensure they have the necessary information to complete jobs efficiently.
- Monitor and manage our dispatch system to ensure maximum efficiency.
Requirements:
- Ability to provide exceptional customer service with both inbound and outbound customer calls.
- Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.
- Must report daily to our office, this is not a work from home opportunity.
- Ability to work assigned shift and weekend rotation if required.
- Required to know the local area to assist technicians with maneuvering traffic and getting to residence in a timely manner.
Benefits:
- Competitive pay options based on your skill and availability.
- Paid orientation, paid training, and weekly direct deposit payroll.
- Clean office environment with great equipment and a strong team ready to grow along side of you.
- Comprehensive Training Opportunities provided by in-house Learning & Development team.
- National Network to support professional growth & development and provide transfer opportunities.
About ARS-Rescue Rooter:
ARS-Rescue Rooter is the largest provider of residential services in the US, employing over 7,000 professionals across the country. We have been serving our customers with HVAC, Plumbing and Electrical solutions for over 45 years.
