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Quality Enhancement Manager

2 months ago


Mankato, Minnesota, United States Open Door Health Center Full time
Job Overview

Salary:

We are thrilled to expand our team at Open Door Health Center, dedicated to delivering integrated, patient-focused care to our communities.

Position Summary:

The Quality Improvement (QI) Manager will oversee the coordination of quality management activities, which include the development, execution, education, data collection, and analysis. This role is pivotal in directing, coordinating, and implementing the QI Program for the Clinic. Reporting to the COO, the QI Manager will spearhead clinical quality enhancement initiatives across all service areas, including medical, behavioral health, optometry, and dental. Daily leadership will be provided to clinical staff in areas such as population health management, quality improvement methodologies, and the effective use of electronic health records (EHR). This position will manage resources to ensure timely achievement of goals within defined scopes, establish and oversee timelines, and foster positive professional relationships with staff.

Key Responsibilities

Quality Improvement:

  • Accountable for understanding and ensuring Quality Improvement as defined by Health Resources and Services Administration (HRSA), assisting in the development, execution, evaluation, and maintenance of procedures and workflows across all service lines and locations.
  • Oversees the QI program addressing the quality and utilization of health center services, patient satisfaction, operational performance, transformation activities, and program policies and procedures.
  • Facilitates monthly QI meetings, including documentation of meeting minutes and annual QI Board reporting.
  • Coaches and trains clinic teams on effective design and implementation strategies to sustain quality improvement through project cycles (PDSA), including team building, project planning, workflow redesign, resource development, EHR optimization, and outcome monitoring.
  • Possesses the capability to analyze utilization data and lead quality improvement discussions to translate quality outcomes, patient safety, and patient experience data into actionable insights, serving as an advisor to care teams and patient support staff.
  • Supports necessary modifications to clinic operations to enhance clinical performance payments from third-party payers.

Health Technology:

  • Ensures compliance with meaningful use and UDS program requirements across all clinic sites.
  • Collaborates with the clinic management team to develop and implement practice workflow redesigns.
  • Provides ongoing one-on-one training sessions with provider staff, focusing on enhancing the use of health center technologies such as the EHR.
  • Advises clinic leadership on EHR optimization concerning patient quality care and executes strategies accordingly.
  • Leads initiatives to assist primary care practices in maximizing the use of available health information technology resources to improve patient outcomes and increase efficiency, with a primary focus on EHR utilization.

Patient-Centered Medical Home (PCMH):

  • Demonstrates and shares current knowledge and expertise in care transformation.
  • Understands and translates Minnesota Department of Health Health Care Home (MDH HCH) patient-centered medical home requirements, benefits, and processes for the primary care practice.
  • Proactively develops internal policies and procedures as well as new workflows to ensure compliance with current and upcoming UDS and MDH HCH requirements.
  • Responsible for the renewal of annual PCMH and MDH HCH certifications.

Qualifications:

  • Bachelor's degree is required.
  • A minimum of 4 years of experience in a clinical setting, with at least 2 years in a quality improvement-related role. A commitment to patient satisfaction is essential. CPHQ certification is a plus.
  • Experience with spreadsheets (e.g., Excel) for QI-related data management and display is highly desired.
  • Excellent communication skills are necessary for effective interaction with patients, providers, and other staff members.
  • Independent, reliable, and self-motivated problem-solver.
  • Demonstrated program and/or project management experience is required.
  • Understanding of the primary care practice management environment is essential.
  • Cultural sensitivity and the ability to work with diverse individuals and groups are crucial.
  • Knowledge of Federally Qualified Health Center (FQHC) standards of practice, legal and ethical codes, and regulations applicable to FQHCs is advantageous.

Additional Requirements:

This is a full-time, exempt position requiring occasional work outside of typical hours, typically exceeding 40 hours per week, to support the organization's objectives. Travel may be necessary for meetings, events, and to support other clinic locations within the community and across the region. Travel expenses will be reimbursed according to the organization's travel policy.

Work Environment:

Physical ability to sit or stand for extended periods is required. The position involves repetitive use of fingers, hands, and wrists in job-related duties, such as using a telephone and computer. A complete range of motion is necessary, including fine motor skills and tactile sense in both hands. The ability to lift 25 pounds is required. Additionally, this position may necessitate the use of personal protective equipment (PPE) and a respirator fit test, including but not limited to face shields, masks, gowns, gloves, goggles, etc. This document aims to describe the general nature and level of work performed and is not intended to serve as an exhaustive list of all duties, skills, and responsibilities.