Roadside Assistance Technician
1 day ago
At The Auto Club Group, we're looking for talented individuals to join our team as Roadside Assistance Technicians. As a key member of our Emergency Roadside Assistance team, you'll play a vital role in providing peace of mind to our members through identifying and navigating vehicle problems and delivering applicable services to get them safely back on the road.
Key Responsibilities:- Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.
- Utilize GPS and maps to locate member breakdown locations.
- Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
- Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive.
- Ensure 100% member satisfaction by providing excellent customer service.
- Offer value to members through On-the-Go Tow or battery tests/sales.
- Provide support at special events such as parades, travel shows, Car Care, or Public Relations events.
- Competitive starting salary with opportunities for overtime earning potential at time and a half the hourly wage.
- Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am.
- $1,000 sign-on bonus; split payout at 90 and 180 days of employment.
- $250 Quarterly Perfect Attendance bonus.
- Fully paid training.
- Medical, dental, and vision benefits.
- 401k with employer match.
- Paid parental leave and adoption assistance.
- Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.
- Paid volunteer day annually.
- Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
- AAA Membership.
- Discounts, perks, rewards, and much more.
- High school diploma or equivalent and a valid driver's license.
- 21 years of age or older.
- Possess a valid state driver's license with minimal driving infractions/incidents.
- Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
- Exhibit strong customer service skills, including the ability to effectively communicate with customers/members and understand the need for meeting and exceeding customer expectations.
- Ability to lift materials weighing up to seventy-five (75) pounds.
- Successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).
- Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
- Prior tow truck driver or roadside service experience.
- Ability to safely operate a wheel lift, flatbed, dolly towing equipment, and full-size or mini service vehicle and applicable service equipment and/or commercial driving experience.
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