Membership and Customer Service Representative

3 weeks ago


US Royal Palm Beach FL USA Orangetheory Full time
Orangetheory
  • Job Summary
  • As a Membership and Customer Service Specialist at Orangetheory, you will be the first point of contact for our members and guests, providing exceptional service and support to ensure a positive studio experience.
  • Key Responsibilities
  • Front Desk Operations
  • Answer phones, greet members, and provide general assistance to ensure a smooth and efficient front desk experience.
  • Membership Sales and Support
  • Present and sell membership options based on recommendations provided by our coaches, ensuring members receive the best possible experience.
  • Studio Tours and Member Engagement
  • Provide engaging and informative studio tours, highlighting the benefits and features of our studio, and foster a sense of community among our members.
  • Conflict Resolution
  • Handle member concerns in a professional and empathetic manner, resolving issues promptly and fairly.
  • Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and conflict resolution skills
  • Basic computer skills and familiarity with our studio management system
  • Why Join Our Team?
  • We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
  • Hiring Immediately


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