Membership and Customer Service Representative
3 weeks ago
- Job Summary
- As a Membership and Customer Service Specialist at Orangetheory, you will be the first point of contact for our members and guests, providing exceptional service and support to ensure a positive studio experience.
- Key Responsibilities
- Front Desk Operations
- Answer phones, greet members, and provide general assistance to ensure a smooth and efficient front desk experience.
- Membership Sales and Support
- Present and sell membership options based on recommendations provided by our coaches, ensuring members receive the best possible experience.
- Studio Tours and Member Engagement
- Provide engaging and informative studio tours, highlighting the benefits and features of our studio, and foster a sense of community among our members.
- Conflict Resolution
- Handle member concerns in a professional and empathetic manner, resolving issues promptly and fairly.
- Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Basic computer skills and familiarity with our studio management system
- Why Join Our Team?
- We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
- Hiring Immediately
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