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Customer Service and Warehouse Team Lead

2 months ago


Traverse City, Michigan, United States Daltile Full time

Dal-Tile is seeking a dedicated Customer Service and Warehouse Team Lead to contribute to our dynamic team.

As a Customer Service and Warehouse Team Lead, you will play a vital role in guiding and supporting our customer service representatives and warehouse associates. Your responsibilities encompass training, coaching, and providing guidance to ensure the smooth operation of both departments.

Primary Responsibilities:
  • Provide comprehensive training, coaching, and mentorship to Customer Service Representatives and Warehouse Associates.
  • Execute essential warehouse tasks, including inventory management, order fulfillment, and assembly.
  • Oversee the ordering process, ensuring timely placement and receipt of purchase orders.
  • Collaborate with team members to maintain a safe and efficient work environment.
  • Serve as a resource for other SSC associates, providing support and guidance.
Qualifications:

To excel in this role, you will need:

  • A high school diploma or equivalent experience, along with a Certified Forklift Operator certification.
  • 3+ years of experience in customer service and/or warehouse operations. Prior supervisory or lead experience is highly preferred.
Skills and Attributes:

We are seeking an individual who possesses:

  • Strong mathematical skills, organizational abilities, and excellent communication and multitasking capabilities.
  • Proven leadership, teamwork, judgment, attention to detail, and commitment to safety.