Field Service Technician

15 hours ago

Punta Gorda, Florida, United States Mettler-Toledo Full time
About the Role

We are seeking a highly skilled Field Service Technician to join our team at Mettler-Toledo. As a Field Service Technician, you will be responsible for performing calibration and preventative maintenance on weighing and wrapping equipment without assistance, within the respective Business Area.

Key Responsibilities
  • Perform PC networking & software configuration
  • Perform calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements
  • Assist and cooperate with Scheduling Analyst and Service Support Team as necessary
  • Is proactive in promoting and selling service and products. Submit sales leads at a level commensurate with experience
  • Resolve first-line customer concerns and helps resolve invoicing issues when applicable
  • Ensure compliance with all company and customer safety and quality policies and procedures
  • Accurately complete and submit all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner
  • Maintain a close professional relationship with external/internal customers, sales, technicians and leaders
  • Work to ensure an atmosphere of collaboration and teamwork with field and service support colleagues
  • Comply with the Company Fleet policy
  • Accurately submit Weights & Measures paperwork to state/county in a timely manner
  • On-call rotation is required to support Mettler Toledo customer base
Requirements
  • A valid driver's license
  • Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology
  • Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred
  • Customer facing or field service experience preferred. Commercial experience desired
  • Basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration
  • 1 - 3 years electro/mechanical repair or weighing industry experience
  • The ability to obtain and maintain a valid Weights & Measure license for assigned service area
  • The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs
  • The ability to travel overnight, which may be up to 10% on avg.; but could be as high as 25% depending on business needs
  • Residence within the service territory
  • The ability to work overtime in the range of % on average, but may be as high as 25% in a given time period
  • Willingness to be exposed to hazards in the work site including, but not limited to, chemicals and solvents, vehicle traffic and machinery & moving parts; Exposure to dust, dirt, cold work environments, and fumes varies from work site to work site
  • Willingness to wear special protective equipment and clothing when required
About Mettler-Toledo

Mettler-Toledo is a global leader in the development, manufacture, and distribution of precision instruments and solutions for laboratory, industrial, and food retail applications. Our products are used in a wide range of industries, including pharmaceuticals, biotechnology, chemicals, food and beverage, and more.

We are committed to delivering high-quality products and services that meet the needs of our customers. Our team is passionate about innovation, quality, and customer satisfaction, and we are always looking for talented individuals to join our team.

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