Scheduling Coordinator

3 weeks ago


Marana, Arizona, United States MHC Healthcare Full time
About the Role

MHC Healthcare is seeking a highly skilled Scheduling Specialist to support the operations of our Call Center team at the MHC Marana Main Health Center. As a key member of our team, you will play a vital role in ensuring the smooth delivery of patient care services.

Key Responsibilities
  • Answer incoming patient telephone calls in a timely and professional manner, routing calls to appropriate departments as needed.
  • Schedule patient appointments and resolve issues to ensure appointments are scheduled appropriately according to procedures.
  • Fully document messages for providers and staff in the Electronic Medical Records (EMR) system, ensuring accurate and timely communication.
  • Maintain strict patient confidentiality and protect clinic operations by following protocol for release of information while complying with all legal and HIPAA requirements.
  • Obtain and manage accurate health insurance data and relevant patient demographic information.
  • Conduct next-day reminder appointment confirmation calls to patients.
  • Participate in meetings, education, and in-service training as required.
Requirements
  • High school diploma or equivalent.
  • Bilingual (English/Spanish) proficiency.
  • Experience answering a multi-line phone system and call center experience preferred.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

MHC Healthcare is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful workplace culture that values diversity, equity, and inclusion.



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