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Automotive Service Consultant

2 months ago

Wallingford, Connecticut, United States Executive Dodge Jeep Full time
Position Overview
The Automotive Service Consultant plays a crucial role in delivering outstanding customer service within the automotive sector.

This individual is tasked with ensuring a superior customer experience by accurately documenting vehicle issues, efficiently sourcing required parts, scheduling necessary repairs, and processing payments.

Additionally, the Service Consultant should possess strong interpersonal skills and problem-solving abilities to assist customers throughout the repair journey.

Compensation & Benefits
The Automotive Service Consultant will receive a competitive salary.

This position includes the standard benefits associated with full-time employment, such as paid time off, health, vision, and dental insurance options, a retirement savings plan, and employee discounts.


Key Responsibilities
  • Welcome and establish rapport with clients and customers
  • Listen attentively and document customer vehicle issues
  • Gather necessary information to accurately procure parts for repairs
  • Prepare repair estimates based on diagnostics and discuss with customers
  • Organize and schedule required repairs
  • Execute administrative tasks to finalize repairs
  • Collect, verify, and process payments
  • Maintain thorough documentation
  • Continuously aim to surpass customer expectations
  • Educate customers on vehicle maintenance and care

Qualifications
  • Exceptional communication and interpersonal skills
  • Strong focus on customer service and client relationships
  • Ability to multitask and meet tight deadlines
  • Highly organized and efficient in task management
  • Valid driver's license required
  • Capability to gain experience and proficiency in the automotive field

Equal Employment Opportunity


Executive Dodge Jeep is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.