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Patient Service Representative

1 month ago


Lewisburg, Kentucky, United States Robert C. Byrd Clinic Full time
Job Summary

The Robert C. Byrd Clinic is seeking a highly skilled Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

Key Responsibilities
  • Greet and direct patients and visitors in a professional and courteous manner.
  • Verify and update patient demographic and insurance information to ensure accurate records.
  • Collect patient copayments and outstanding balances in a timely and efficient manner.
  • Schedule and reschedule patient appointments using medical terminology and clinic guidelines.
  • Manage patient waitlists and call lists to minimize wait times.
  • Communicate with patients to confirm appointments and resolve scheduling issues.
  • Assist patients with paperwork and medical documents as needed.
  • Collaborate with healthcare team members to improve patient care and efficiency.
  • Perform other administrative tasks as assigned.
Requirements
  • One year of administrative or customer service experience required.
  • Previous experience in a medical practice or hospital preferred.
  • Experience with electronic health records (EHR) software preferred.
  • High School Diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with healthcare team members.
  • Strong organizational and time management skills.
  • Attention to detail and accuracy.
  • Problem-solving skills with critical thinking ability.
  • Effective communication and customer service skills.
Benefits
  • Comprehensive benefits package including health, dental, and vision insurance.
  • Paid vacation, sick leave, and holidays.
  • Qualifying employment for the Public Service Loan Forgiveness (PSLF) Program.
  • On-campus workout facility and cell phone service discounts.
  • Collegial team-based work environment and opportunity for a balanced professional and personal life.