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Patient Service Representative
1 month ago
The Robert C. Byrd Clinic is seeking a highly skilled Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.
Key Responsibilities- Greet and direct patients and visitors in a professional and courteous manner.
- Verify and update patient demographic and insurance information to ensure accurate records.
- Collect patient copayments and outstanding balances in a timely and efficient manner.
- Schedule and reschedule patient appointments using medical terminology and clinic guidelines.
- Manage patient waitlists and call lists to minimize wait times.
- Communicate with patients to confirm appointments and resolve scheduling issues.
- Assist patients with paperwork and medical documents as needed.
- Collaborate with healthcare team members to improve patient care and efficiency.
- Perform other administrative tasks as assigned.
- One year of administrative or customer service experience required.
- Previous experience in a medical practice or hospital preferred.
- Experience with electronic health records (EHR) software preferred.
- High School Diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with healthcare team members.
- Strong organizational and time management skills.
- Attention to detail and accuracy.
- Problem-solving skills with critical thinking ability.
- Effective communication and customer service skills.
- Comprehensive benefits package including health, dental, and vision insurance.
- Paid vacation, sick leave, and holidays.
- Qualifying employment for the Public Service Loan Forgiveness (PSLF) Program.
- On-campus workout facility and cell phone service discounts.
- Collegial team-based work environment and opportunity for a balanced professional and personal life.