Epic Professional Billing Analyst

1 week ago

Nashville, Tennessee, United States UnitedHealth Group Full time
Job Summary

We are seeking an experienced Epic Professional Billing Analyst to join our team at UnitedHealth Group. As a key member of our EHR Services team, you will be responsible for managing integration teams, training best practices, and aligning with EHR Services to ensure successful project execution.

Key Responsibilities
  • Work on Professional Billing configuration changes and builds by maintaining industry and client standards ensuring build quality and timeline adherence as well as debugging and resolving any issues/defects
  • Translate user requirements into functional and technical design specifications and review with client(s) to ensure accuracy
  • Serve as a mentor/subject matter expert to local and client-based team members
  • Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
  • Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
  • Function as a liaison between Operations, Information Technology (IT) and Third-Party Systems
  • Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required
  • Provide assigned on-site support during go-lives and system upgrades
  • Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
  • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
  • Work with trainers to develop and maintain application specific training curriculum and materials
  • Adhere to organization standards for system configuration and change control
  • Develop solid relationships with end user communities, customers and business partners
  • Attend, participate in, and contribute to meetings throughout the facility
Requirements
  • Active/current Epic certification in at least one area: Epic Professional Billing and/or Epic Professional Billing Claims
  • 3+ years of healthcare experience
  • 2+ years of Epic experience
  • 2+ years of direct client healthcare domain knowledge such as billing, payment posting, self-pay/insurance follow up, denial management, customer service or vendor management
  • 2+ years of Subject Matter Expertise (SME) in relevant applications
  • Ability to travel up to 25%
Preferred Qualifications
  • Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
  • 2+ years of demonstrated ability and history of team management (informal or formal), cross-team communication and leadership skills
  • Proficiency with MS Excel, Visio, PowerPoint and SharePoint
Key Competencies
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
  • Solid analytical and problem-solving skills
  • In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite electronic medical record applications from conception through development into production
  • Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and complete assignments in a timely manner utilizing excellent customer service skills
  • Demonstrated ability to translate user requirements into system specifications
  • Demonstrates a solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
  • Excellent written and verbal communication skills

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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