Customer Service Representative

3 weeks ago


Hayward, California, United States R.F. MacDonald Co. Full time

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at R.F. MacDonald Co. in Hayward, CA.

This is a full-time position that offers an estimated annual salary of $55,000 - $75,000 based on experience and qualifications.

Job Summary:

The Customer Service Representative will provide top-notch customer service and support to internal and external customers via phone, email, and in-person.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with field technicians and other stakeholders to ensure seamless service delivery
  • Maintain accurate records and reports related to customer interactions and service calls
  • Develop and implement process improvements to enhance customer satisfaction and overall service quality
  • Work closely with the Service Manager to identify areas for improvement and implement changes

Requirements:

  • 5+ years of experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks
  • Strong technical skills and proficiency in Microsoft Office applications
  • High school diploma or equivalent required; Associate's degree preferred


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