Customer Service Representative
3 weeks ago
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at R.F. MacDonald Co. in Hayward, CA.
This is a full-time position that offers an estimated annual salary of $55,000 - $75,000 based on experience and qualifications.
Job Summary:
The Customer Service Representative will provide top-notch customer service and support to internal and external customers via phone, email, and in-person.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Collaborate with field technicians and other stakeholders to ensure seamless service delivery
- Maintain accurate records and reports related to customer interactions and service calls
- Develop and implement process improvements to enhance customer satisfaction and overall service quality
- Work closely with the Service Manager to identify areas for improvement and implement changes
Requirements:
- 5+ years of experience in customer service or a related field
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks
- Strong technical skills and proficiency in Microsoft Office applications
- High school diploma or equivalent required; Associate's degree preferred
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