Customer Service Representative

20 hours ago


Hayward, California, United States Procter and Gamble Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Procter and Gamble. This role will be responsible for delivering exceptional customer service, resolving product or service issues, and maintaining accurate customer records.

About the Role

  • Provide timely and effective responses to customer inquiries, either in person, via phone, or through email.
  • Utilize problem-solving skills to resolve customer complaints and concerns in a professional and courteous manner.
  • Maintain accurate and up-to-date customer records, including account information and transaction history.

Key Responsibilities

  1. Process customer transactions, including adjustments and refunds.
  2. Analyze customer feedback to identify areas for improvement and implement changes as needed.
  3. Collaborate with internal teams to resolve complex customer issues.

Requirements

  • Bachelor's degree in Business Administration or related field.
  • Minimum 1 year of customer service experience.
  • Excellent communication and interpersonal skills.

Estimated Salary: $45,000 - $65,000 per year



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