Network Operations Center Engineer
3 weeks ago
- Network Operations Center Engineer
Location:
Raleigh, NC
Job Summary:
The Network Operations Center (NOC) Engineer will be responsible for monitoring and troubleshooting issues with the Telecommunication Esinet (Emergency Services Internet Network) from a central location. The ideal candidate will have excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches. Additionally, knowledge of at least one of the following vendor products: Juniper, VMWare, Microsoft, Cisco is required. The NOC Engineer will work in a 24/7 operation and maintain current SLA's.
Key Responsibilities:
- Monitor and troubleshoot issues with the Telecommunication Esinet
- Communicate with site technicians and customers
- Track problems through to resolution
- Operate in a 24/7 environment
- Maintain current SLA's
Requirements:
- Bachelor's degree or 3 to 5 years in Information Technology or Computer Science
- Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches
- Knowledge of at least one of the following vendor products: Juniper, VMWare, Microsoft, Cisco
- Self-motivated, enthusiastic, and able to handle multiple support cases
- Strong writing skills to maintain organized documentation
- Customer-oriented, and capable of providing high levels of client satisfaction
- Collaborate and work well with others
- Experience with VOIP technologies is a plus
- Experience in a NOC environment is preferred
Preferred Skills:
- Knowledge of network cabling, network classification, and network topology
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