Patient Service Representative

3 weeks ago


Princeton, Wisconsin, United States ThedaCare Full time

Job Summary:

The Patient Service Representative plays a vital role in delivering exceptional customer experiences for our patients and stakeholders. This role involves interacting with internal and external customers, collecting and entering demographic, clinical, and billing information, and scheduling patients according to established policies and procedures.

Key Responsibilities:

  • Communicate effectively with patients, providers, and other departments to ensure seamless operations.
  • Collect and enter accurate demographic, clinical, and billing information to facilitate timely patient care.
  • Schedule patients efficiently, taking into account cancellations and patient needs.
  • File, retrieve, or deliver patient information or records using current technology.
  • Facilitate the flow of patient forms, letters, and data per department needs.
  • Escalate issues and situations to other resources or departments as necessary.

Requirements:

  • High School diploma or equivalent preferred.
  • Must be 18 years of age.

Work Environment:

This role is typically performed in a climate-controlled office environment, with frequent sitting and movement throughout the office space. Occasional contact with aggressive or combative customers may be required. The use of computers throughout the workday is expected, with frequent use of a keyboard and repetitive motion of hands, wrists, and fingers.



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