Operational Security Lead

3 days ago


San Jose, California, United States PalAmerican Security Full time

Job Description

PalAmerican Security is seeking a highly skilled Client Services Manager to join our team in San Jose.

This role involves supervising security staff, maintaining client relationships, and ensuring the highest level of service delivery. As a key member of our team, you will play a crucial role in overseeing security contracts and leading a team to deliver exceptional results.

About the Role

  • Location: San Jose Branch (non-remote position)
  • Estimated Salary: $75,000 per year, based on experience

Main Responsibilities:

As a Client Services Manager, your primary responsibilities will include:

  • Recruiting, hiring, and training new security staff
  • Providing performance feedback and recognizing talent for management roles
  • Ensuring security officers are adequately prepared for their assignments
  • Tracking and reviewing KPIs with the Director of Operations
  • Conducting site assessments and client visits
  • Collaborating on recruitment needs and overseeing client billing

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Excellent interpersonal and customer service skills
  • Strong organizational skills and attention to detail
  • Proficiency in Microsoft Outlook, Word, Excel

Physical Requirements:

This role requires prolonged periods of sitting at a desk and working on a computer, with occasional lifting of up to 15 pounds.



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