Operational Security Lead
3 days ago
Job Description
PalAmerican Security is seeking a highly skilled Client Services Manager to join our team in San Jose.
This role involves supervising security staff, maintaining client relationships, and ensuring the highest level of service delivery. As a key member of our team, you will play a crucial role in overseeing security contracts and leading a team to deliver exceptional results.
About the Role
- Location: San Jose Branch (non-remote position)
- Estimated Salary: $75,000 per year, based on experience
Main Responsibilities:
As a Client Services Manager, your primary responsibilities will include:
- Recruiting, hiring, and training new security staff
- Providing performance feedback and recognizing talent for management roles
- Ensuring security officers are adequately prepared for their assignments
- Tracking and reviewing KPIs with the Director of Operations
- Conducting site assessments and client visits
- Collaborating on recruitment needs and overseeing client billing
Required Skills and Qualifications:
To be successful in this role, you will need:
- Excellent interpersonal and customer service skills
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Outlook, Word, Excel
Physical Requirements:
This role requires prolonged periods of sitting at a desk and working on a computer, with occasional lifting of up to 15 pounds.
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