Network Management Support Experts

6 days ago


Sterling Heights, Michigan, United States MANAGEMENT APPLICATIONS, INC. Full time

**Job Overview:**

Management Applications, Inc. is a leading provider of Networking and Managed IT Services seeking high-level IT professionals to support a contract serving Virginia Area Community Colleges.

The role involves managing, monitoring, and alerting on edge routers, firewalls, voice gateways, and servers at various VA locations.

**Responsibilities and Experience:

  • Preferred experience in Network Operations Center or Remote Monitoring, Cisco Product Experience, and College/University Experience.
  • Three tiers of managed service: Monitoring and Alerts, Remote Monitoring and Management, and Full Remote Management.
  • 24/7/365 monitoring and alerting from an NOC.
  • Trouble Ticketing System using TeamDynamix to manage the enterprise ticketing/request system and document problem communication and escalation processes.

**Education and Certification Requirements:**

Four-year degrees preferred. Will consider AS, AAS, and no degrees with high-level job experience. Applicants with Cisco, CompTia, and other well-known IT certifications are preferred.

Estimated Salary: $80,000 - $110,000 per year.



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