Powder Mountain Ticket Host

2 weeks ago


Eden, Utah, United States Powder Mountain Full time
Job Title: Guest Services Ticket Host

Job Summary: We are seeking a highly skilled and enthusiastic Guest Services Ticket Host to join our team at Powder Mountain. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service, providing accurate resort information, and promoting our unique products and services.

Key Responsibilities:

  • Engage with guests and deliver top-notch service in high-volume or critical areas of the resort.
  • Understand and explain online purchase flows, utilizing QR codes to provide clear instructions to guests.
  • Share in-depth knowledge of resort products, services, mountain wayfinding, and current resort information.
  • Greet, educate, and support guests at various mountain features, online ticket purchase processes, and resolving issues efficiently.
  • Report emergencies, accidents, and theft to the appropriate department.
  • Implement, promote, and embody Powder Mountain's mission, values, and service essentials, and policies and procedures.
  • Set up and break down ticket line barricades and sandwich board signage.
  • Take initiative to perform duties that facilitate operations and maintain cleanliness of the work area.

Requirements: To be successful in this role, you must have a strong commitment to delivering exceptional customer service, be in-depth knowledgeable about Powder Mountain, and possess great attitude, positive mindset, and the ability to adapt to any situation.

Physical Requirements:

  • Must have worked at Powder Mountain within the last 2 years and be in good standing with previous manager.
  • Ability to walk the guest through the online purchase process.
  • Great attitude, positive mindset, and able to adapt to any situation.
  • Walk on even/uneven/slippery terrain.
  • Climb/descend stairs.
  • Stand for long periods of time in extreme and inclement weather.
  • Bend, stoop, reach, push, pull, lift objects that may be heavy (50+lbs).
  • Commitment to arriving to work on-time using personal 4x4, UTA, and Powder Mountain shuttles.

Perks: As a Guest Services Ticket Host at Powder Mountain, you will enjoy a range of benefits, including a Powder Mountain Season Pass, Powder Mountain Season Pass for Spouse & Dependents (for qualifying employees), Buddy Passes, UTA Ski Bus Pass & Employee Shuttle, Powder Mountain Retail/Rental & F&B Facility Discount, Access to Expertvoice.com & Outdoordly.com and other partner discounts, Powder Mountain on-snow uniform for specific roles, Free On-Site Gourmet Employee Meals, Employee Assistance Program, and Discounts Lift Tickets to ISAA Resorts.



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