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Patient Service Coordinator
2 months ago
At Advanced Radiology Services, we are seeking a highly skilled and customer-focused Patient Service Representative to join our team. As a Patient Service Representative, you will play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients.
Key Responsibilities- Registration and Scheduling: Greet and register patients in a friendly and service-oriented manner, obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
- Customer Service: Provide world-class customer service to patients, guests, and colleagues, demonstrating effective and professional communication, interpersonal skills, and respect.
- Administrative Tasks: Collect and log all co-pays and fees, answer and transfer incoming phone calls, schedule, reschedule, or cancel new or current patients, confirm appointments, and notify staff of changes when necessary.
- Coordination and Communication: Coordinate with the back-office staff for timely and effective care of patients, provide patients with appropriate orientation for preparatory and safety protocols, and give directions to facilities if needed.
- Education: High School Diploma or GED
- Technical Skills: Intermediate to advanced computer skills
- Communication and Interpersonal Skills: Strong multitasking and communication skills, experience providing exceptional customer service, and medical terminology knowledge
- Preferred Qualifications: Recent medical/radiology office experience
Pay Range: USD $22.00 per hour
Shift: Mornings
Shift Variations: Monday-Friday 9:30am-6:00pm with monthly Saturday rotations
