Night Auditor

5 days ago


Jackson Wyoming, United States The Yarrow Group Full time
Job Summary

The Night Auditor will play a crucial role in ensuring the smooth operation of our hotel's systems and services. This individual will be responsible for closing out and rolling dates in all systems that support hotel operations, while also providing exceptional guest service as a Front Desk Agent.

Key Responsibilities
  • Night Audit: Perform nightly audits of the Point of Sale (POS) and Property Management System (PMS), carefully scrutinizing transactions and making notes for management.
  • Front Desk: Provide overall guest service, including resolving guest complaints, check-ins, check-outs, room upgrades and moves, handling maintenance and housekeeping requests, and answering and directing phone calls.
  • Concierge: Manage guest experience by informing guests of various activities and dining options in the area, booking reservations as requested.
  • Safety and Security: Watch for safety hazards and report them immediately to the Department Supervisor.
Requirements
  • Education: High School graduate or GED certificate, with an aptitude for math.
  • Experience: Previous hotel front desk and PMS computer experience is a plus.
  • Skills: Basic computer skills, ability to work well with others, and attention to detail.
Physical Requirements
  • Lifting and carrying up to 25 pounds.
  • Walking, standing, sitting, carrying, and driving.
Benefits
  • Wellness Resources.
  • Training and Development.
  • Short-term and long-term disability.
  • Paid Time Off (vacation, sick, and public holidays).
  • Life Insurance (basic, voluntary, and AD&D).
  • Retirement Plan (401k, IRA).
  • Health Care Plan (medical, dental, and vision).

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