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Application Support Specialist

2 months ago

Arnold Missouri, United States Chenega Corporation Full time
Job Summary

We are seeking a highly skilled Application Support Specialist to join our team at Chenega Corporation. As a key member of our Operations & Sustainment team, you will provide critical 24x7 mission support to our customer and interface with engineering resources to ensure the day-to-day operation of the customer application.

Key Responsibilities
  • Work with on-site database and system administration support personnel to convey and investigate system anomalies.
  • Investigate operational issues and perform problem escalation with vendor, factory, and on-site Subject Matter Experts as required.
  • Ensure system issues are identified and resolved, minimizing operational impacts.
  • Support servers, workstations, and storage systems in a team-based environment.
  • Provide technical assistance and support to customers accessing our Portal and related applications in support of real-world, time-critical operations.
  • Achieve optimum performance and availability standards in accordance with service level agreements by assessing, implementing, and managing appropriate technical solutions.
  • Ensure systems maintain a near 100% uptime.
  • Perform system backups and recovery, maintain user accounts and file systems, and monitor and maintain system performance metrics for daily Senior Level staff meetings.
  • Coordinate with vendors to keep all systems up to date and fine-tuned.
Requirements
  • High School diploma or GED Equivalent
  • 2+ years relevant work experience to include: Experience with UNIX/LINUX-based operating system.
  • Experience with Oracle or other relational databases.
  • Experience in scripting.
  • Experience with Microsoft Office - Excel, PowerPoint, and Word.
  • Security+ required
  • TS/SCI Security Clearance required
Preferred Qualifications
  • Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational impacts.
  • Ability to work independently and yet be effective within a team setting.
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment.
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Excellent skills in Microsoft Word, Excel, and other Office applications.
  • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it.