Healthcare Operations Assistant

4 days ago


Rockville, Maryland, United States Shady Groves Orthpaedeics Full time
Job Summary

Shady Groves Orthopedics seeks a skilled Patient Service Coordinator to handle various responsibilities within our healthcare team.

Key Tasks:
  1. Respond to incoming phone calls professionally, addressing patient inquiries and concerns.
  2. Document messages accurately and forward them to relevant staff members in a timely manner, ensuring efficient communication.
  3. Schedule patient appointments effectively, considering factors like availability and wait times.
  4. Clearly explain insurance benefits to patients, helping them navigate their options.
  5. Manage cancellation lists and fill open slots promptly, reducing idle time.
  6. Verify patient referrals and sign-ins, upholding compliance standards.
  7. Generate patient flowsheets and paperwork, simplifying administrative tasks.
  8. Notify therapists or aides when patients are ready for services, streamlining the treatment process.
  9. Process payments and reconcile control sheets with the computer system, maintaining financial accuracy.
Qualifications and Benefits:
  • High School Diploma or equivalent
  • Strong communication and interpersonal skills
  • Ability to multitask and handle stress
  • Working knowledge of medical terminology
Employment Package:

The estimated salary for this position is between $62,500 - $82,000 per year. Our employment package includes comprehensive health and wellness benefits, such as medical and dental coverage, employer-paid short-term and long-term disability coverage, a 401K program, generous paid time off, and a supportive work environment that fosters continuous learning and growth.



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