Database Marketing Systems Specialist

2 weeks ago

Highland, United States San Manuel Band of Mission Indians Full time
Job Summary

We are seeking a highly skilled Database Marketing Systems Specialist to join our team at San Manuel Band of Mission Indians. As a key member of our database marketing team, you will be responsible for leading the optimization, loading, and tracking of redemptions of all casino offers in our database marketing systems.

Key Responsibilities
  • Create tracking mechanisms such as coupons and barcodes in the player tracking system for onsite, offsite, and virtual offers.
  • Import patrons with complete accuracy into designated segmentations for the activation of offers.
  • Generate redemption, issuance, and status reports from the source systems as needed.
  • Be on call for any issues related to the loading of offers into systems and accounts.
  • Troubleshoot patron offers and communicate findings to key stakeholders.
  • Create, maintain, and archive promotions in the player kiosks for direct mail and email campaigns.
  • Be the subject matter expert for database marketing systems, including the player tracking system and player kiosks.
  • Lead the integration of all required database marketing systems data into the data warehouse, working with the data services team.
  • Assist with data stewardship to ensure accurate data input.
  • Recommend improved processes to enhance operational efficiencies and redemptions of offers.
Requirements
  • Must be at least 21 years of age.
  • Bachelor's degree required or equivalent years of experience. Computer Science preferred.
  • Systems experience, preferably loyalty and gaming.
  • Must be able to work in a fast-paced, high-performance environment with tight deadlines.
  • Exceptional attention to detail is required.
  • Ability to self-manage project-based timelines and variable outcomes.
  • Preferred experience in working with relational databases.
  • Excellent written and communication skills.
  • Must have typing and computer experience, preferably knowledge of Microsoft Word, Excel, and Outlook.
  • Ability to maintain a positive attitude when dealing with stressful situations.
  • Must be self-directing, self-motivated, and able to work independently.
Additional Requirements
  • Must possess a valid driver's license with an acceptable driving record as determined by the company's insurance carrier.
  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

San Manuel Band of Mission Indians and San Manuel Casino are committed to making reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

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