Computer Support Specialist

2 weeks ago


District Heights, Maryland, United States MediaFusion Full time
Job Summary

As a valued member of the MediaFusion team, we are seeking a highly skilled Computer Support Specialist to join our organization. This role will provide technical assistance to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Provide timely and accurate technical support to customers via various communication channels.
  • Document and track customer issues, ensuring resolution and follow-up as necessary.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain knowledge of our products and services to provide expert support.
  • Stay up-to-date with industry trends and best practices to continuously improve support processes.
Requirements
  • High School Diploma or equivalent required.
  • ITIL 4 Certification desired.
  • 0-4 years of experience in a technical support role.
  • Bilingual (Spanish) a plus.
  • Detail-oriented with excellent communication and problem-solving skills.
Physical Demands

The physical demands described herein are representative of those which may need to be met by an employee to successfully perform the essential functions of the job. Employees must possess the ability to work in an office environment.



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