Senior Digital Communications Specialist

1 week ago


Key Biscayne, Florida, United States Keiki Enterprises LLC Full time

At Keiki Enterprises LLC, we are passionate about creating innovative visual communication solutions based on SMART Technologies. As a Senior Digital Communications Specialist, you will play a crucial role in modernizing how companies communicate with their people.

Job Overview

We are seeking an experienced IT support technician to join our team. This position will be responsible for providing face-to-face and remote technical support to employees and contractors, as well as assisting with IT onboarding and offboarding processes.

This is an excellent opportunity for someone who enjoys working with technology and has excellent communication skills. The ideal candidate will have experience supporting Windows operating systems, Google Suite, and mobile devices.

Responsibilities
  • Investigate, troubleshoot, and resolve computer software and hardware problems for on-site and remote users.
  • Install and configure computer systems following the defined imaging process.
  • Determine the cause of hardware and software faults and provide technical support to employees and contractors.
  • Update and maintain IT equipment in our asset tracking software.
  • Provide mobile device support, including setting up devices to connect to the mobile device management system and remote authentication applications.
  • Assist with IT onboarding of resources, including new PCs, loaner PCs, and IT training.
  • Prioritize critical issues and escalate them following the defined process.
  • Coordinate with other IT resources and vendors to resolve issues and prevent future problems.
Requirements

We are looking for a highly skilled and motivated individual with the following qualifications:

  • Excellent knowledge of PC and desktop hardware.
  • Experience troubleshooting and resolving hardware and software issues.
  • Ability to communicate effectively with others, both orally and in writing.
  • Strong analytical and problem-solving skills.
Salary and Benefits

The estimated salary for this position is $65,000 - $80,000 per year, depending on experience. We also offer a quarterly bonus based on performance and a comprehensive benefits package.

Company Overview

Keiki Enterprises LLC, doing business as DSignage, is a boutique system integration company that specializes in smart digital communications. We help companies modernize their communication with their people by combining digital displays, mobile applications, and location intelligence technologies.



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