Biohazard Remediation Team Lead

3 days ago

Providence, Rhode Island, United States Aftermath Services Full time

About the Role

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We are seeking a highly motivated and experienced Senior Manager of Restoration and Remediation to lead our biohazard remediation team in N. Attleboro. As a key member of our leadership team, you will be responsible for managing shop operations, developing staff, and supporting biohazard remediation projects.

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The ideal candidate will have a proven track record of leading high-performing teams, managing shop operations, and responding to emergency situations. You will also possess strong organizational, communication, and problem-solving skills.

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In addition to your technical expertise, you will be able to effectively communicate with customers, provide exceptional customer service, and build strong relationships with colleagues and external partners.

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We offer a competitive salary range of $73,000 - $83,000 per year, based on experience, as well as a comprehensive benefits package, including health, dental, and vision insurance, flexible schedules, paid training, company-provided uniforms, and career growth opportunities.

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If you are a results-driven leader with a passion for biohazard remediation, we encourage you to apply for this exciting opportunity.

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Key Responsibilities

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  • \
  • Lead and develop staff, ensuring adherence to safety standards and company policies\
  • Manage shop operations, including staffing, interviewing, onboarding, training, and scheduling\
  • Support biohazard remediation projects, including emergency response and job site management\
  • Foster strong relationships with customers, colleagues, and external partners\
  • Continuously improve processes and procedures to ensure efficient and effective operations\
  • Meet or exceed performance targets and business objectives\
  • Maintain accurate records and reports, as required\
  • Comply with all relevant laws, regulations, and company policies\
  • Develop and implement strategies to achieve business growth and expansion\
  • Identify and capitalize on new business opportunities\
  • Provide input on budgeting and resource allocation\
  • Monitor and manage costs, resources, and project timelines\
  • Ensure compliance with industry standards, regulations, and best practices\
  • Stay up-to-date with industry trends, technologies, and developments\
  • Promote a culture of safety, quality, and excellence within the organization\
  • Foster a collaborative and inclusive work environment\
  • Recruit, train, and develop high-performing teams\
  • Coaches and mentors team members to achieve their full potential\
  • Serves as a subject matter expert, providing guidance and support to colleagues\
  • Participates in cross-functional teams and committees, as needed\
  • Advises leadership on business development opportunities and strategic initiatives\
  • Provides input on product and service offerings, pricing, and marketing strategies\
  • Develops and implements sales and marketing plans to drive business growth\
  • Builds and maintains strong relationships with key stakeholders, including customers, suppliers, and partners\
  • Manages and resolves customer complaints and concerns in a professional and timely manner\
  • Ensures customer satisfaction and loyalty through excellent service and quality products\
  • Develops and maintains relationships with internal and external stakeholders to drive business growth and expansion\
  • Identifies and capitalizes on new business opportunities, including partnerships, collaborations, and joint ventures\
  • Collaborates with cross-functional teams to develop and implement business strategies and plans\
  • Participates in market research and analysis to stay up-to-date with industry trends and competitor activity\
  • Communicates effectively with colleagues, customers, and external partners, both verbally and in writing\
  • Demonstrates excellent presentation and public speaking skills\
  • Ability to travel, as required\
  • Other duties as assigned\\

Requirements

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To be considered for this role, you must have:

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* A minimum of 2 years of supervisory experience in biohazard remediation, construction, mitigation, restoration, or a related field

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* Proven leadership experience, especially in a technical or field service environment

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* Strong organizational, communication, and problem-solving skills

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* Ability to lift up to 50lbs and handle physically demanding tasks

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* Valid Driver's License and acceptable Motor Vehicle Record required

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* Must reside locally and be able to respond to the shop within one hour of receiving a service call

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* Completion of Aftermath's Field Learning Path within 30 days and Supervisor Learning Path within 90 days of start

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* IICRC S540 certification or equivalent in biohazard remediation is preferred but not required

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* Military personnel are encouraged to apply

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* Relevant backgrounds include EMT, Mortuary Affairs, Restoration, Mitigation, Remediation, Asbestos Abatement, Construction, Pest Control, and similar fields

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Preferred Qualifications

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* Proven experience in project management and team leadership in high-stress scenarios

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* Customer service experience and military backgrounds are highly valued

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* Exceptional communication skills and a history of successful community engagement

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* Proficient in Microsoft Office Applications and relevant software

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We Offer

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We offer a competitive salary range of $73,000 - $83,000 per year, based on experience, as well as a comprehensive benefits package, including health, dental, and vision insurance, flexible schedules, paid training, company-provided uniforms, and career growth opportunities.

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