Professional Customer Support Specialist

11 hours ago


Lithia Springs, Georgia, United States APL Logistics Ltd Full time
Job Description

The Customer Service Representative II position at APL Logistics Ltd involves providing professional and effective support to our customers. This includes responding to inquiries, processing orders, and resolving customer complaints in a prompt and efficient manner.

You will be responsible for applying our Continuous Improvement (ACI) Model to improve operational efficiency, increase proficiency, and eliminate waste. Additionally, you will be required to participate in the training of new hires and provide input on performance levels of other customer service representatives.

This role also involves generating invoices, processing adjustments, and maintaining inventory records. You must have good math skills and be able to read and comprehend basic instructions.

In terms of qualifications, we require a minimum of two years of experience in customer service, inventory control, or accounting. Knowledge of distribution and logistics is preferred but not necessary. We offer a range of benefits, including 401(k), medical and dental coverage, and tuition reimbursement. Apply now if you have a passion for delivering exceptional customer service and a commitment to teamwork and collaboration.



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