Retail Sales Associate

6 days ago


Fort Wayne, Indiana, United States CarMax Full time
About the Role

As a Customer Specialist at CarMax, you will play a vital role in delivering an exceptional customer experience. You will act as a guide and provide support to customers throughout their journey, ensuring a seamless and transparent process.

Key Responsibilities
  • Provide top-notch customer service by guiding customers through every step of the buying and selling process.
  • Conduct thorough vehicle condition assessments to ensure accurate appraisals.
  • Check in and receive vehicles, complete daily scanning and reconciliation of inventory, and perform cosmetic inspections to ensure quality standards.
  • Perform various administrative duties, including printing reports, maintaining transaction paperwork, and contacting finance companies.
  • Create service appointments and review repair order invoices for retail service work performed.
Requirements
  • Demonstrate exceptional communication skills and the ability to build strong relationships with customers and colleagues.
  • Display confidence in yourself, the product, and CarMax.
  • Ability to balance customer needs with business requirements when making decisions.
  • Seek to fully understand and meet customer needs, creating win-win solutions to customer issues.
  • Perform multiple duties in a fast-paced working environment, reading, interpreting, and transcribing data to maintain accurate records.
About CarMax

CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience to customers. Our team of over 25,000 associates work together to deliver iconic customer experiences and help every associate grow their career and achieve their best.



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