Customer Service Team Lead

5 days ago


York, Pennsylvania, United States rabbittransit Full time
Job Title: Lead Customer Service Representative

At rabbittransit, we are committed to providing exceptional customer service and ensuring that our customers have a positive experience with our organization.

Job Summary:

The Lead Customer Service Representative plays a critical role in assisting our customers by providing timely and effective support. This position is responsible for leading a team of customer service representatives and ensuring that they have the necessary tools and resources to provide excellent service to our customers.

Key Responsibilities:
  • Provide leadership and guidance to the customer service team to ensure that they are meeting the needs of our customers.
  • Develop and implement process improvements to enhance the customer experience.
  • Collaborate with other departments to ensure that customer needs are being met.
  • Provide training and coaching to customer service representatives to ensure that they have the necessary skills to provide excellent service.
  • Monitor and analyze customer feedback to identify areas for improvement.
Requirements:

To be successful in this role, you will need to have excellent communication and leadership skills, as well as the ability to work effectively in a team environment. You will also need to have a strong understanding of customer service principles and be able to apply them in a fast-paced environment.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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