Data Center Operations Technician

2 weeks ago

Tampa, Florida, United States Flexential Full time
Data Center Operations Technician Job Description

The Data Center Operations Technician is a critical role responsible for providing physical and technical support to our customers and resources. This position requires a solid understanding of facilities infrastructure, Windows operating systems, and PC troubleshooting and management applications.

Key Responsibilities:
  • Provide timely resolution and/or escalation of facility and customer issues
  • Maintain a professional attitude and conduct while performing data center duties
  • Troubleshoot and document technical issues using our ticketing system
  • Follow Flexential Support and Data Center policies, processes, and procedures
  • Provide local access and escort for vendors and carriers
  • Perform remote hands work for internal and external customers
  • Assist and/or complete physical and logical installations of Flexential services
  • Maintain cleanliness of the data center and surrounding supporting areas
  • Perform facilities rounds and escalate pertinent information
  • Process all in and out bound shipping/receiving for customer and Flexential deliveries
  • Work with local management to maintain cabling and general usage item inventory levels
Requirements:
  • Understanding of Windows and Microsoft operating systems
  • Network+, Security+, and/or CCNA desired
  • Microsoft MCP or MCSA preferred
  • Ability to pull and install cabling
Benefits:
  • Medical, Telehealth, Dental, and Vision
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
  • Short-term and long-term disability
  • Flex Paid Time Off (PTO)
  • Employee Assistance Program

Flexential is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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