Data Center Operations Technician

2 weeks ago

Tampa, Florida, United States Flexential Full time
Job Title: Data Center Operations Technician

The Data Center Operations Technician is a critical role responsible for providing 24/7 technical support to Flexential customers and resources. This position requires a strong understanding of facilities infrastructure, Windows operating systems, and PC troubleshooting and management applications.

Key Responsibilities:
  • Provide timely resolution and/or escalation of facility and customer issues.
  • Maintain a professional attitude and conduct while performing data center duties.
  • Troubleshoot and document technical issues using Flexential's ticketing system.
  • Follow Flexential's support and data center policies, processes, and procedures.
  • Provide local access and escort for vendors and carriers.
  • Perform remote hands work for internal and external customers.
  • Assist and/or complete physical and logical installations of Flexential services.
  • Maintain cleanliness of the data center and surrounding supporting areas.
  • Perform facilities rounds and escalate pertinent information.
  • Process all in and out-bound shipping/receiving for customer and Flexential deliveries.
  • Operate and manage badge access security systems.
  • Assist the Critical Infrastructure Manager as needed.
  • Work with local management to maintain cabling and general usage item inventory levels.
Required Qualifications:
  • Passion for providing a great customer experience.
  • Understanding of Windows and Microsoft operating systems.
  • Self-starter and motivated individual.
  • Excellent verbal and written communication skills.
  • Strong attention to detail, making and keeping commitments, and meeting deadlines.
  • Prefer 1 year of experience working within an IT support environment.
  • AA, BS, or High School Diploma.
  • Network+, Security+, and/or CCNA desired.
  • Microsoft MCP or MCSA preferred.
Physical Requirements:
  • Ability to climb ladders and work aloft.
  • Ability to work in cold temperature environments.
  • Ability to maneuver pallet jacks and lift heavy objects.
  • Ability to pull and install cabling.

Benefits of working at Flexential:

  • Medical, Telehealth, Dental, and Vision.
  • 401(k).
  • Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA).
  • Life and AD&D.
  • Short-term and Long-term disability.
  • Flex Paid Time Off (PTO).
  • Leave of Absence.
  • Employee Assistance Program.
  • Wellness Program.
  • Rewards and Recognition.

Program Benefits are subject to change at the Company's discretion.

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