Customer Experience Manager
6 days ago
Overview:
Factory Direct Marine & RV in Edgewater, FL is seeking a Customer Experience Manager to oversee our service team and ensure exceptional customer experiences. This role requires a minimum of 2 years management experience, excellent communication skills, and the ability to prioritize tasks effectively.
Estimated Salary: $50,000 - $65,000 per year
Responsibilities:
- Develop and implement strategies to improve customer satisfaction and retention.
- Train and develop service employees to meet company standards.
- Ensure efficient use of resources and minimize waste.
- Monitor and analyze customer feedback to inform business decisions.
- Build relationships with customers to understand their needs and preferences.
Requirements:
- Minimum 2 years management experience in a related field.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks according to status.
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