Service Operations Manager
18 hours ago
Overview:
Factory Direct Marine & RV in Edgewater, FL seeks an experienced Service Operations Manager to lead our service team. This role requires a minimum of 2 years management experience in a related field, excellent communication skills, and the ability to prioritize tasks effectively.
Estimated Salary: $55,000 - $70,000 per year
Responsibilities:
- Hire and recruit qualified personnel for the service team.
- Oversee all service staff to ensure they follow standard operating procedures.
- Train new service employees on company policies and procedures.
- Create schedules for service staff to cover hours of operation.
- Manage company vehicle and building maintenance for employee safety.
- Maintain high-quality customer service by exceeding expectations.
- Address escalated issues promptly and thoroughly.
- Assist with phone calls and customer inquiries.
- Oversee appointment scheduling to prevent overbooking.
- Assign work to technicians efficiently.
- Update work orders with detailed information and maintain accuracy.
- Collaborate with the Parts Department to ensure warranty parts are tagged and returned.
- Verify that correct parts are ordered for jobs and follow up with customers on status updates.
- Maintain a clean and safe work environment.
- Upsell services and accessories to customers.
Requirements:
- Minimum 2 years management experience in a related field.
- Able to communicate effectively with customers and employees.
- Organized and able to prioritize tasks according to status.
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