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Customer Service Ambassador

2 months ago


Uxbridge, Massachusetts, United States Metrobank Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide personalized service to customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process customer transactions, including account openings, loan applications, and other banking services.
  • Work closely with colleagues to ensure seamless customer experience and resolve complex issues.
  • Participate in ongoing training and development to enhance skills and knowledge of banking products and services.
  • Contribute to a positive and inclusive team environment, promoting a culture of excellence and customer satisfaction.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills and attention to detail, with the ability to accurately process customer transactions.
  • Flexibility to work a variety of shifts, including weekends and holidays.

What We Offer:

  • A competitive salary and benefits package, including annual bonus and pension scheme.
  • Ongoing training and development opportunities, including Metro Bank University.
  • A dynamic and supportive team environment, with opportunities for career growth and advancement.