Closing Shift Operations Manager

3 weeks ago


Spanish Fort, Alabama, United States AL0001 SPANISH FORT Full time
Job Overview
PJ's Coffee of New Orleans is a unique coffee experience located in Spanish Fort. As a Closing Shift Manager, you will be responsible for ensuring the smooth operation of our store during closing hours. This includes managing staff, maintaining high standards of customer service, and adhering to company policies and procedures.

About Us
PJ's Coffee-Spanish Fort strives to deliver an exceptional coffee experience with an upscale, modern interior design and traditional New Orleans character. Our store features a drive-thru lane and a relaxing environment inside or on our patio for customers to unwind.

Salary and Benefits
The estimated salary for this position is $45,000 - $55,000 per year, plus incentive-based bonuses. In addition to hourly pay, you will also receive benefits including health insurance, paid time off, and opportunities for career advancement.

Job Description
Closing Shift Manager Responsibilities:
  1. Manage staff during closing hours, ensuring efficient operations and high standards of customer service.
  2. Maintain accurate cash handling and reconciliation procedures.
  3. Ensure the proper appearance and cleanliness of the facility, adhering to company standards.
  4. Coordinate with General/Assistant Manager on par level standards, inventory control, and employee scheduling.
  5. Resolve customer complaints and issues promptly and fairly.

Requirements
To be successful as a Closing Shift Manager, you must have:
  • A high school diploma or equivalent.
  • At least 3 years of FOH operations and/or management experience.
  • Some management experience preferred.
  • Excellent basic math skills and ability to operate a cash register or POS system.
  • Ability to work in a standing position for long periods (7-8 hours generally).
  • Ability to reach, bend, stoop, and frequently lift up to 50 pounds.
  • Serv Safe (Food Safety Manager) Certification is mandatory.

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