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Assistant Store Manager
2 months ago
About the Role
The Assistant Manager is a key position at Abercrombie & Fitch Co. that requires a unique blend of business acumen, operational expertise, and people management skills. As a strategic leader, you will drive sales results by analyzing the business and providing exceptional customer service. You will oversee daily store operations, including opening and closing routines, and optimize efficiency in all store processes. Your creative expertise will shine through in floorset updates, styling recommendations, and product knowledge. As a talent leader, you will drive recruiting, training, engagement, and development. You will embody our promote-from-within philosophy, building upon your initial foundation and growing into future leaders of our store's organization.
Key Responsibilities
- Customer Experience: Deliver exceptional customer service, ensuring a seamless and personalized experience for every guest.
- Drives Sales: Analyze sales data, identify opportunities, and implement strategies to drive revenue growth.
- OMNI Channel Fulfillment: Ensure seamless integration of online and offline channels, meeting customer expectations for convenience and speed.
- Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment, ensuring a compelling and engaging customer experience.
- Store & Stockroom Operations: Oversee daily store operations, including opening and closing routines, and optimize efficiency in all store processes.
- Staffing, Scheduling, and Payroll Management: Manage staffing levels, schedules, and payroll, ensuring adequate coverage and compliance with company policies.
- Training and Development: Develop and implement training programs, ensuring team members have the skills and knowledge needed to excel in their roles.
- Communication: Foster open and transparent communication, ensuring all team members are informed and aligned with company goals and objectives.
- Asset Protection: Implement and maintain asset protection strategies, ensuring the security and integrity of company assets.
Requirements
- Bachelor's degree or one year of supervisory experience in a customer-facing role.
- Strong problem-solving skills, with the ability to analyze complex data and make informed decisions.
- Inclusion & Diversity Awareness: Demonstrate a commitment to creating an inclusive and diverse work environment, where all team members feel valued and respected.
- Ability to work in a fast-paced and challenging environment, with a strong focus on results and customer satisfaction.
- Team building skills, with the ability to motivate and inspire team members to achieve exceptional results.
- Self-starter: Demonstrate a proactive and entrepreneurial mindset, with a willingness to take calculated risks and drive innovation.
- Strong interpersonal and communication skills, with the ability to build and maintain effective relationships with team members, customers, and stakeholders.
- Drive to achieve results: Demonstrate a strong commitment to delivering exceptional results, with a focus on sales growth, customer satisfaction, and team development.
- Adaptability / Flexibility: Demonstrate a willingness to adapt to changing circumstances, with a focus on flexibility and resilience in the face of uncertainty.
- Multi-Tasking: Demonstrate the ability to prioritize multiple tasks and responsibilities, with a focus on efficiency and productivity.
- Fashion Interest & Knowledge: Demonstrate a passion for fashion, with a strong understanding of current trends and styles.
What We Offer
- Competitive hourly rate: $ per hour (, with opportunities for growth and advancement.
- Quarterly Incentive Bonus Program: Earn bonuses based on individual and team performance.
- Paid Time Off: Enjoy paid time off, including vacation days, sick leave, and holidays.
- Paid Volunteer Day per Year: Give back to your community with a paid volunteer day.
- Merchandise Discount: Enjoy discounts on Abercrombie & Fitch Co. merchandise.
- Medical, Dental and Vision Insurance Available: Access comprehensive health insurance, including medical, dental, and vision coverage.
- Life and Disability Insurance: Enjoy life and disability insurance, providing peace of mind and financial security.
- Associate Assistance Program: Access confidential counseling services, including mental health support and financial planning.
- Paid Parental and Adoption Leave: Enjoy paid leave for new parents and adoptive families.
- 401(K) Savings Plan with Company Match: Contribute to a 401(k) savings plan, with a company match to help you build retirement savings.
- Training and Development: Access ongoing training and development opportunities, helping you grow and advance in your career.
- Opportunities for Career Advancement: Grow and advance in your career, with opportunities for promotion and leadership development.
- A Global Team of People Who'll Celebrate you for Being YOU: Join a diverse and inclusive team, where everyone is valued and respected.
