Senior Manager of Quality Assurance

15 hours ago


Chino, California, United States Hyundai America Technical Center, Inc. (HATCI) Full time
Job Title: Senior Manager of Quality Assurance

Hyundai America Technical Center, Inc. (HATCI) is seeking a highly skilled Senior Manager of Quality Assurance to lead our North America Quality Center (NAQC) in Chino, CA.

Key Responsibilities:
  • Collaborate with affiliates to implement and achieve key performance indicators (KPIs)
  • Work with outsourcing companies to set up, monitor, and finalize projects
  • Review and understand team members' reports
  • Represent NAQC in North America affiliates' meetings
  • Build relationships with NASOs, identify top issues, investigate, report, and share findings
  • Support FIX it right the first time incentives to avoid wrong diagnosis, repairs, and unnecessary parts replacement
  • Support Quality Improvement and Reliability (QIR) through weekly meetings, reporting, and management of new issues
  • Identify root causes and conditions by translating subjective customer complaints into objective data and validating countermeasure effectiveness
  • Support North America Local Region Infotainment audits to identify issues prior to SOP
  • Identify root causes related to IQS/VDS/CR in relation to EL, INFO, PT, and EV
  • Work with NAQC shop to schedule and achieve timely project completion
  • Work with outsource companies to purchase used vehicles for investigation
  • Support NAQC Team 3 with previous identified issues' background and investigation methods
  • Work closely with IT departments to access databases for early problem detection
  • Participate in affiliates' meetings for better understanding of issues and concerns
  • Manage fleet vehicle usage
  • Manage projects using SMART for weekly and monthly reporting and project status monitoring
  • Conduct weekly team meetings with team and management to report status and plans
  • Improve the capabilities of our engineers
What We Offer:
  • Zero-dollar employee premiums on Medical, Dental, and Vision for you and your family
  • 100% employer-paid disability and life insurance
  • Generous paid time off, including vacation, sick, and holidays
  • A global environment that fosters diversity
  • Competitive salaries
  • Retirement savings and planning benefits
  • Flexible work hours and hybrid work schedule options
  • Access to health savings accounts and flexible spending accounts
Requirements:
  • Bachelor of Science degree in Engineering
  • 15+ years of engineering experience
  • 5+ years of experience managing engineers and leading EV drivability development projects
  • Valid Driver's License and satisfactory driving record
  • Candidates must be legally authorized to work in the United States

HATCI is an Equal Opportunity Employer, including Disabled and Veteran. VEVRAA Federal contractor



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