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Spa Management

3 weeks ago

Miami, Florida, United States Soho House & Co. Full time
Job Title

Spa Management & Wellness Leader

About the Position

We are seeking an experienced Spa Management & Wellness Leader to join our Cowshed Spa team at Soho House & Co. As a key member of our management team, you will be responsible for leading the spa's day-to-day operations, ensuring exceptional customer service, and maintaining high standards of cleanliness and safety.

Key Responsibilities
  • Lead the Cowshed Spa team, including recruitment, onboarding, training, payroll, and disciplinary procedures.
  • Develop and implement strategies to drive revenue growth and enhance member and guest experiences.
  • Manage budgets, analyze forecasts, and identify opportunities to increase profit margins through new revenue streams.
  • Ensure compliance with finance procedures, security protocols, and banking regulations.
  • Collaborate with the General Manager and local leadership to maintain and manage reporting on monthly performance against budget projections.
  • Work closely with the Marketing and Events Team to promote facility services, retail products, and amenities to optimize new business opportunities.
Requirements
  • Minimum 7+ years' experience in a similar role within retail, beauty, health, and/or wellness.
  • Knowledge of safeguarding and health and safety matters.
  • Strong communication and people skills, business savvy, and technology efficiency.
  • Flexible schedule and ability to work nights, weekends, and holidays (when applicable).
  • Ability to multitask and work in a fast-paced and demanding environment.
  • Masters degree in sport science, business administration, or management, or another related field.
Benefits
  • Competitive compensation package featuring global benefits and perks.
  • Health Care + 401K: Full-time employees eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
  • Paid Time Off: Full-time Employees have sick days + vacation days.
  • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
  • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach, and sustainability.
  • Learning & Development: An extensive range of internally and externally run courses available for all employees.
  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings, and events. Available to all.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Estimated Salary: $80,000 - $100,000 per annum.