Dermatology Office Coordinator

3 weeks ago

Lakeway, Texas, United States Westlake Dermatology Full time

Key Responsibilities:

• Greet patients in a pleasant and professional manner, and track patients in the reception area to communicate with them as needed.• Schedule, cancel, and reschedule patient appointments, ensuring timely and accurate communication with patients.• Verify patient demographic and insurance information, and enter accurate data into the computer system.• Collect payments, including co-pays, cosmetic treatment fees, and surgery balances, and reconcile medical records daily.• Prepare scheduling deposits for providers as needed, and scan/route provider charts and pre-operational charts.• Check internal and Outlook messages daily, respond promptly, and answer office phones professionally.• Ensure proper authorization or referral is collected from each patient, and assist with the check-out process, including scheduling next appointments and accepting payments.• Recommend products and answer questions about various skin care products and procedures, and monitor inventory levels to replenish as necessary.• Maintain proper office opening and closing procedures, and monitor the waiting room to ensure furnishings and magazines are orderly and clean.• Assist in general office duties as needed, and follow company policies and procedures for HIPAA and employee policies.• Report to work in a timely manner and maintain good attendance.

Requirements:

• High school diploma required; college degree (Associate or Bachelor's) preferred.• At least one year of prior medical office or veterinary experience preferred.• Strong communication and customer service skills, with the ability to work effectively in a fast-paced environment.• Ability to solve problems, manage multiple tasks simultaneously, and maintain a respectful and positive attitude in dealings with patients and fellow staff.• Proficiency in Microsoft Word and Excel, and knowledge of general medical office procedures and terminology.• Ability to handle large transactions, sit for long periods, and lift boxes (if necessary).

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