Guest Experience Specialist

6 days ago


Orlando, Florida, United States Caribe Royale Full time
Job Description: Are you passionate about delivering exceptional guest experiences? Do you have a strong background in customer service and hospitality? We are seeking a Guest Experience Specialist to join our team at Caribe Royale, where you will play a critical role in creating unforgettable moments for our guests.

Key Responsibilities:
  • Provide prompt and personalized service to guests during check-in and check-out processes.
  • Assist with guest inquiries and resolve issues in a professional and courteous manner.
  • Maintain accurate records and reports related to guest stays and preferences.
  • Collaborate with other departments to ensure seamless execution of resort operations.

Requirements:
  • High school diploma or equivalent required; bachelor's degree in hospitality management preferred.
  • Previous experience in a hotel or resort front desk position is essential.
  • Excellent communication and problem-solving skills.
  • Able to work flexible schedules, including holidays and weekends.

Estimated Salary Range: $45,000 - $65,000 per year, based on location and experience.

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