Bike Shop Team Lead

1 day ago

MA United States (REI) Recreational Equipment, Inc. Full time
Job Title: Bike Shop Supervisor

REI Cambridge is seeking an experienced Bike Shop Supervisor to join our team. As a key member of the store Management Team, this leader will directly supervise Shop Mechanics, drive the shop program to deliver a best-in-class customer experience, and be responsible for delivering shop business results and achieving service goals.

Responsibilities:
  • Partner with the Store Manager to build accountability for driving business objectives of employee engagement, customer satisfaction, and promoting co-op membership through leading the customer and employee experience in shop service.
  • Proactively recruit and hire talent to maintain appropriate levels of trained employees to meet shop business needs.
  • Train, certify, and build an engaged team of technicians to carry out shop service functions and provide excellent customer service.
  • Write a shop staff schedule that supports current business trends and needs, and maximizes service across operating hours.
  • Identify and implement ways to improve the shop customer experience and shop workflow by continuously increasing productivity while maintaining or improving quality.
  • Manage risk to REI by ensuring all shop employees are trained and certified to the level of work they perform and ensure all work meets REI and manufacturer quality and safety specifications.
  • Build a diverse technical workforce and ensure an inclusive environment for shop employees.
  • Demonstrate initiative and productivity, lead Shop Mechanics, Service Advisors, and store staff.
  • Support REI's shop and membership programs by understanding, advocating for, and implementing business initiatives.
  • Evaluate Shop Mechanic job performance and deliver timely check-ins/reviews.
Qualifications:
  • 2-4 years retail management experience preferred
  • 2-4 years previous bike and/or snow sports shop experience
  • Demonstrated leadership skills, with the ability to lead, train, motivate, and develop staff
  • Commitment to providing outstanding customer services

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life.

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan, and accrued time off. Click here for a detailed overview of benefits plans by employee profile.

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