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Retail Sales Representative

2 months ago

Austin, Texas, United States Austin Habitat for Humanity Full time
Job Overview

The Austin Habitat for Humanity ReStore is a budget-friendly home improvement outlet and donation hub. With a commitment to enhancing community access to affordable construction materials, the ReStore plays a vital role in diverting reusable goods from landfills while supporting housing initiatives across five counties.

Mission Statement

Our mission is to embody God's love through action, uniting individuals to construct homes, foster communities, and instill hope.

Vision Statement

We envision a world where everyone has a safe and decent place to call home.

Core Values

Innovative Thinking - Customer-Centric - Team Collaboration

Employee Benefits:

  • Comprehensive employer-paid medical, dental, and vision coverage
  • 12 paid holidays annually
  • 10 vacation days per year
  • 10 sick leave days per year
  • 3 personal days per year
  • 401(k) retirement plan with employer contributions
  • 20% discount on ReStore purchases

Position Summary

The Sales Associate at ReStore is the primary point of contact for customers, delivering exceptional service while maintaining an inviting sales environment. This role involves collaborating with team members in a dynamic setting to efficiently manage merchandise display and sales. The Sales Associate is proactive in ensuring their designated area is organized and shopper-friendly, while also providing support to the management team.

Expectations:

  • Serve as a positive role model within the organization
  • Exhibit a respectful and constructive attitude
  • Collaborate with supervisors to achieve departmental and organizational goals
  • Demonstrate self-motivation, adaptability, and effective time management

Key Responsibilities:

  • Commit to continuous quality improvement
  • Actively identify and address customer needs
  • Participate as a cooperative team member and embrace change
  • Assist customers on the sales floor, providing product information and recommendations
  • Communicate procedural updates to staff and volunteers
  • Help display new and pre-owned products
  • Operate equipment as necessary
  • Transport merchandise from receiving to sales areas
  • Adhere to safety standards
  • Coordinate inventory with store management
  • Document customer feedback regarding service and product quality
  • Showcase products effectively to highlight their features
  • Stay informed about current promotions and advertisements
  • Handle customer inquiries at the service desk
  • Assist with annual inventory processes
  • Maintain cleanliness and organization of the sales floor
  • Provide knowledgeable and courteous service consistently
  • Address customer complaints professionally
  • Familiarize with store layout to assist customers effectively
  • Ensure appealing product presentation
  • Organize merchandise by category
  • Rotate stock according to guidelines
  • Propose seasonal merchandising ideas
  • Keep abreast of ongoing promotions
  • Understand pricing systems and manage discrepancies
  • Follow protocols for handling sold items
  • Create signage for products
  • Stock the sales floor efficiently
  • Prioritize safety in all operations
  • Assist in maintaining store cleanliness
  • Facilitate a positive volunteer experience
  • Support colleagues as needed
  • Adapt to flexible scheduling requirements
  • Maintain a professional appearance
  • Perform general upkeep duties as required
  • Engage with donors and provide receipts
  • Effectively communicate our mission and values
  • Carry out additional duties as assigned

Minimum Qualifications:

  • Prior experience in retail sales
  • Exceptional customer service skills
  • Ability to manage customer complaints effectively
  • Experience in a fast-paced retail environment
  • Capacity to stand for extended periods
  • Background in retail merchandising
  • Ability to lift up to 75 lbs regularly
  • Strong verbal and written communication skills
  • Basic math skills for handling transactions
  • Ability to follow instructions accurately
  • Problem-solving skills in standardized situations
  • Ability to work independently

Preferred Qualifications:

  • Bilingual in English and Spanish is a plus

Compensation:

  • $16.50 per hour

Physical Demands:

This role requires physical stamina, including standing, walking, and lifting. Employees must be able to handle various tasks that may involve reaching, climbing, and maintaining focus on safety protocols.

Austin Habitat for Humanity is an Equal Opportunity Employer, committed to equitable employment practices.