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Route Operations Manager

2 months ago

Stratford, Connecticut, United States J.P. Mascaro & Sons Full time

**Job Summary:**

We are seeking a highly skilled and experienced Route Supervisor to join our solid waste collection team at J.P. Mascaro & Sons. As a Route Supervisor, you will be responsible for overseeing the daily operations of our route crews, ensuring the highest levels of service, efficiency, and safety.

**Key Responsibilities:**

  • Plan and control all services to be performed for all customers in assigned areas of responsibility.
  • Ensure all employees are trained in and follow proper safety rules and regulations.
  • Responsible for training all dispatchers, drivers, and drivers helpers in terms of proper service level, equipment operation, safety, and company policies.
  • Responsible for all drivers and drivers helpers actions while they are working for the company.
  • Responsible for daily completion of all routes and production reports, and verifies drivers log.
  • Responsible for route efficiency. When required, will reevaluate routes to ensure efficiency, redistributing the workload if necessary.
  • Responsible for daily communications between workers and customers, as well as direct contact with customers.
  • Maintains the morale of the work force through professional treatment and supervision.
  • Responsible for compliance with all DOT rules and regulations.
  • Responsible for compliance with all Risk Management objectives, OSHA regulations, Safety rules and regulations.
  • Responsible for reporting all service or customer relations problems to the general manager.
  • Responsible for creating and summarizing daily operational reports.
  • Ensures drivers complete daily pre-trip and post-trip checks, drivers log and VCRs.
  • Coordinating service for vehicles in need of maintenance, breakdowns, etc.

**Customer Service:**

  • Responsible for all customer service reports and correcting any deficiencies should they arise.
  • Ensures the company is represented professionally to all customers.
  • Maintains a positive attitude with all customers and employees regardless of the situation.

**Schedule Availability:**

Monday, Wednesday, Friday: 10:00am - 8:00pm

Tuesday, Thursday: 8:00am - 6:00pm