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Advanced Computer Systems Technician
2 months ago
The Senior IT Technician is responsible for executing essential maintenance activities, diagnosing, and rectifying issues related to computer systems and peripherals within the organization. This role involves both basic and advanced troubleshooting of personal computers and resolving intricate network and mainframe challenges with minimal supervision.
Key Responsibilities- Hardware and Software Repairs: Conduct repairs on computer hardware, operating systems, software, and associated peripheral devices, adhering to established standards for efficiency and quality. Aim to resolve 80% of all service requests within 8 business hours.
- Escalation Procedures: Identify and escalate complex issues to management when resolution is not feasible within the expected timeframe.
- Documentation: Ensure accurate and timely updates in the ticketing system, including problem tickets, asset information, and other relevant data encountered during maintenance and troubleshooting activities.
- Knowledge Enhancement: Continuously improve understanding of the organization's desktop environment and stay informed about relevant policies, procedures, and initiatives.
- Customer Communication: Maintain effective communication with clients and IT staff to ensure clarity and satisfaction.
- Safety Compliance: Adhere to safety protocols while traveling to prevent injuries or damage to vehicles.
- Additional Duties: Be prepared to undertake other responsibilities as assigned.
Education: High School Diploma required
Experience: 7 years in a related field
Licensure: None required, but a valid Virginia Driver's License may be necessary.
This position primarily involves sedentary work with extensive use of desktop computers. Occasional travel may be required to attend meetings and programs.
The Commonwealth of Virginia is committed to fostering a diverse workforce. We value the unique perspectives and experiences of all individuals and are proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.
