Customer Experience Specialist
3 weeks ago
We're a fitness-focused organization committed to providing a welcoming and non-intimidating environment for our members. Our mission is to enhance people's lives by offering a high-quality fitness experience in a judgement-free zone.
Salary Range
$16-$17 per hour, based on location and experience.
About the Job
We're seeking an exceptional Customer Service Representative to join our team as a Member Services Representative. This role will be responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities
- Greet members, prospective members, and guests with a friendly and professional demeanor.
- Handle all front desk activities, including answering phones, checking members into the system, taking prospective members on tours, and signing up new members.
- Facilitate updates to member accounts and respond to questions and concerns in a timely and professional manner.
- Maintain the neatness and cleanliness of the club, including daily assignments and priority cleaning tasks.
Requirements
- Must be 18 years of age or older.
- High School diploma or equivalent required.
- Customer service background preferred.
- Basic computer proficiency.
- Punctuality and reliability are a must.
What We Offer
A competitive salary range, opportunities for growth and development, and a dynamic work environment.
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