Telecom Service Specialist

3 weeks ago


Odessa, Texas, United States Astound Broadband Full time
About the Role

Astound Broadband is seeking a highly skilled and motivated Telecom Service Technician to join our team in Odessa, Texas.

As a Telecom Service Technician, you will be responsible for installing, servicing, and repairing data, video, and phone services on customer premises. You will work closely with our customers to ensure their needs are met and provide exceptional customer service.

Key Responsibilities
  • Install, service, and repair data, video, and phone services on customer premises
  • Ensure correct RF signal levels and record as required
  • Communicate with leadership and dispatch as needed
  • Provide customer education and support
  • Operate company vehicle in a safe and responsible manner
  • Participate in a 24/7 on-call rotation
Requirements
  • High school diploma or equivalent
  • 6+ months satisfactory metrics or 2-3 years as a telecommunications technician
  • Maintain a satisfactory driving record and have a valid driver's license
  • Ability to differentiate and effectively communicate to customers advanced phone/IP networks and POS systems
What We Offer
  • Comprehensive benefits package, including 401k retirement plan, medical, dental, vision, life, and STD insurance
  • Paid time off/vacation, starting at 80 hours per year, and increases based on tenure
  • Floating holiday: 40 hours per year
  • Paid holidays: 7 days per year
  • Paid sick leave: varies based on state and/or local laws
  • Tuition reimbursement program
  • Employee discount program
About Astound Broadband

Astound Broadband is a leading supplier of cutting-edge technology and communications services. We are committed to providing exceptional customer service and creating a positive work environment for our employees.

We are an equal opportunity employer and are dedicated to cultivating a diverse, equitable, and inclusive workplace where employees feel valued, respected, and empowered.



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